Frequently Asked Questions
Everything you need to know about your Medusa Jewelry experience.
What materials are used in Medusa Jewelry pieces?
We use premium materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones. All our products are nickel-free and hypoallergenic to ensure comfort for sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's luster, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Medusa pouch in a cool, dry place when not in use.
Do you offer a warranty on your products?
Yes, all Medusa Jewelry pieces come with a 12-month warranty covering manufacturing defects. This does not cover accidental damage, loss, or normal wear and tear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options through Klarna and Affirm.